Study materials available during COVID-19 • Many of you are asking if COVID-19 is affecting the
availability or delivery of study guides.
We are still processing and shipping study guide orders. UPS has suspended their delivery guarantees and will no longer provide refunds for delayed service. Therefore, we cannot offer a shipping guarantee during this time, however, thus far we have experienced minimal delays. Your shipping options are (allowing 1 day for processing): •
Ground: 3-5 business days •
2nd day: 2 business days
•
Overnight: 1 business day STOP!! READ THIS BEFORE CONTINUING: When entering your shipping and billing information - please make sure the address you provide for billing matches your credit card statement and the address you put for shipping matches where you want your books to be delivered. Your order will not process if you do not put in the correct billing address for your credit card. *********************** Please double-check your shipping and billing
addresses to make sure they are entered correctly. ************************
Holiday Schedule -Please Plan Ahead
ACS Exams Institute will be closed for Independence Day, Friday,
July 3, 2020. Overnight shipping requests made Thursday, July 2nd, will
not be delivered until Monday, July 6. Overnight orders made after
1:30 pm MST on July 2nd through the holiday weekend, will not be
processed until Monday, July 6, 2020 and will be delivered Tuesday, July 7,
2020. In
order to be processed on the day they are received; you must make your order no
later than 1:30 MST.
Important Shipping and Return Information:
•
The ACS Examinations Institute ships with UPS. Deliveries
are made on business days - Monday through Friday (the day the order is
received into our office is the processing day and is not included as a ship
day). Orders received after 1:30 mountain time will go in the next day’s orders.
Overnight orders received on Friday before 1:30 pm MDT, will be delivered on
Monday.
•
Please note: If you decide
to make changes to your order after it has been completed, you may be charged
fees. Fees are imposed when we must pay our shippers to make the requested
order change. Those costs will be recovered by the fees to be charged. Please
be careful with your shipping address and shipping method when you fill out
your order. Customer errors in these two places are the most common problems
that result in us having to charge these fees.
•
Returns: We are unable
to accept returns as the product incurs damage from being handled multiple
times during shipping and cannot be resold.
•
Shipping originates from Colorado.
Please visit UPS.com to see the delivery map. Tax Exempt: Please see Company Policies If you experience difficulties call us at
800-854-1672 between 8:00 am-3:30 pm MDT, and we will be glad to assist
you.
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